COVID-19

Covid-19 information

We wish you a safe and responsible return to travels.

In Ilirija d.d., we take care of the health and safety of our guests, employees and the environment in which we operate. We have further improved the already high standards of hygiene and cleanliness and taken the necessary steps in order to enhance hygiene and sanitary conditions to ensure a safe and healthy stay in our hotels, camp, marina, as well as in our restaurants and bars.

TRAVEL INFORMATION TO CROATIA: COVID-19

Passengers traveling to the Republic of Croatia from one of the EU / EEA Member States

Passengers coming directly from the countries and/or regions of the European Union, i.e., countries and/or regions of the Schengen Area and the Schengen Associated States, regardless of their citizenship, will be allowed entry into the Republic of Croatia without the need to present an EU Digital COVID Certificate or any other epidemiological certificate (test result, vaccination certificate, etc.) and without mandatory self-isolation.

These passengers do not need to submit a travel announcement via the Enter Croatia website.

Citizens of EU / EEA Member States as well as members of their families traveling to the Republic of Croatia from third countries, i.e. non-members of the EU / EEA

Citizens of EU Member States (including Croatian citizens), i.e. Schengen Member States and the Schengen Associated States, as well as members of their families and third-country nationals who are long-term residents, must present a valid EU Digital COVID Certificate upon entry into the Republic of Croatia.

Exceptionally, the abovementioned category of passengers who do not possess an EU Digital COVID Certificate will be allowed entry into the Republic of Croatia upon presentation of a negative PCR test result or rapid antigen test result - RAT for SARS-CoV-2, a certificate not older than 270 days of receipt of two doses of vaccine used in EU Member States, a certificate of recovery from COVID-19 and of receipt of one dose of vaccine used in EU Member States, a positive PCR or rapid antigen test dated between 180 days and 11 days prior to the day of arrival at the border crossing, confirming that the holder has recovered from SARS-CoV-2 virus infection, or a medical certificate of recovery, or getting a PCR test or rapid antigen test - RAT on SARS-CoV-2 immediately upon arrival in the Republic of Croatia.

We are focused on the safety and health of our guests and employees. We follow the recommendations of experts and competent institutions on the topic of COVID-19 and adjust our processes in order to protect the environment in which we live.

Third-country nationals

Third-country nationals who are not family members of nationals of the Schengen Member States and the Schengen Associated States, nor are they long-term residents, must present a valid EU digital COVID certificate. Exceptionally, the abovementioned category of passengers who do not possess an EU Digital COVID Certificate will be allowed entry into the Republic of Croatia with negative PCR test result or rapid antigen test result - RAT for SARS-CoV-2, where the RAT test must be listed in the Common list of rapid antigen tests recognized by the Member States of the European Union.

In order to shorten the procedure at the border crossing, we advise all foreign travellers coming from third countries, regardless of their citizenship, to fill in a travel announcement form online in advance via the Enter Croatia app.

SARS-CoV-2 TESTING

In order to maintain the safety and health of our guests at the highest level, we have introduced the possibility of testing on COVID-19 for all our guests.

Testing must be booked at the reception of your accommodation facility (hotel, campsite or marina), at least 24 hours in advance. We strongly suggest you to contact us in advance to check availability and schedule an appointment.

Guests can choose between PCR or rapid antigen test (RAT):

1. PCR test for SARS-CoV-2

Test result: within 24 hours from arrival of the sample at the laboratory

Nose swab

Price: 87 €

English translation of the test: 27 €

2. SARS-CoV-2 antigen test

Test result: an hour from sample collection

Nose swab

Price: 27 €

Frequently asked questions Covid-19

1. How can I change or cancel the accommodation reservation I made on the website of Ilirija d.d.?
For all reservations in 2021. a flexible booking policy applies, regardless of the price list or package you book through our direct sales channels.

STANDARD PRICE LIST
Free cancellation.
The reservation can be cancelled online no later than 7 days prior to arrival.
Change of travel date in 2021 free of charge up to two days before arrival (the price of your arrangement changes depending on the date of stay)
In case of cancellation 7-0 days before arrival, 10% of the reservation amount will be charged.
In case of no-show, without prior cancellation, we will charge your card for the total amount of the reservation.

PACKAGE ARRANGEMENTS/LAST MINUTE OFFERS
Booking and cancellation conditions vary depending on the specific offer.
For more information you can contact us at sales@ilirijabiograd.comor 023 385 556

2. How can I change or cancel the reservation of accommodation in the facilities of Ilirija d.d. which I made through Booking, Expedia or some other travel agency?
Please contact the agency or service provider with which you booked accommodation and find out all about the possibilities of changing the date of arrival or cancellation.

3. What is the deadline for changing a reservation?
It is possible to change the holiday dates up to 2 days prior to your arrival. For more information you can contact us at sales@ilirijabiograd.com or +385 23 383 556

4. Can I reschedule the reservation to another date?
Za više informacija mozete nas kontaktirati na sales@ilirijabiograd.com ili na +385 23 383 55

5. What protection measures against Coronavirus are in force in Croatia?
Official website of the Government of the Republic of Croatia for timely and accurate information on Coronavirus (www.koronavirus.hr).
You can also access all valid recommendations and contacts on the website of the Croatian Public Health Institute (https://www.hzjz.hr/sluzba-epidemiologija-zarazne-bolesti/koronavirus-najnovije-preporuke/ , https://www.hzjz.hr/priopcenja-mediji/koronavirus-najnoviji-podatci/).

6. What Coronavirus protection measures do you take in your hotels and camp-sites?
Through our work, we consistently take care of hygiene and cleanliness in our facilities. During the outbreak, the measures in line with the latest recommendations were implemented, i.e. epidemiological measures against Coronavirus.
The security system for our guests and employees includes:
• additional safety measures in food preparation and serving
• thorough cleaning and disinfection of accommodation units
• disinfection sites in all our facilities
• educating employees on the preventive measures implementation

Read more in our document entitled Security Protocol.pdf

7. What measures are you taking to prevent crowds in the facilities?
We have reduced the capacity in catering facilities, in order to ensure the distance between the tables in accordance with the measures of the Croatian Public Health Institute. We have reduced the capacity of deck chairs at the swimming pools, in order to also comply with the prescribed distance. This ensures a more comfortable and safer stay in places where a large number of guests gather. Notices have been posted on the premises indicating the maintenance of a safety gap.

8. Will we have enough disinfectants available?
In the common areas of the facilities, guests are provided with effective disinfectants, our employees are also trained to use effective disinfectants and they are provided with all prescribed protective equipment for work.

9. In what ways can we check in and check out?

Check-in is possible at the hotel / camp reception or via the web check-in link, which you will receive in your e-mail 48 hours before arriving at the hotel.

If you have not received an e-mail with a link, you can contact the sales department at: sales@ilirijabiograd.com or by phone 00385 (0) 23 383 556

Check-out is possible at the hotel/camp reception.

10. Will we be able to move freely around the city keeping a safe distance?
Free movement around the city is provided to both guests and citizens, but the recommendation on the importance of keeping a distance is still in force.

11. Will wearing masks be mandatory in certain parts of the building?
The mask is mandatory to wear in closed, common areas of our facilities. The mask is also mandatory in restaurants, but not during the consumption of food and beverages. Such safety measures are in line with the recommendations of the Croatian Public Health Institute.

12. How will the children animation program function?

The animation program will be organized outdoors in accordance with epidemiological measures.

13. Will additional facilities be in operation (sports playgrounds, children's playgrounds, sports facilities, etc.)?
In facilities that have additional facilities, those that comply with the prescribed measures will be provided.

14. How will the food be served at the buffet tables?
On the protected buffet tables where food is served by the kitchen staff, it is possible to serve food on plates and portion and packaging of food with the maximum application of all health and safety measures and disinfectants in restaurants.

15. Do you have an organized emergency medical service in case of symptoms of Coronavirus infection?
In Illyria d.d., we take care of all protocols and measures of hygienic correctness, health protection and procedures prescribed by the World Health Organization. The professional health control service is in charge of monitoring the situation in all facilities of the company on a daily basis from 0-24, and in case of suspicion or occurrence of the disease, they act in accordance with the protocols and effectively ensure the prevention of its spread.
In case of need, the Head of Health Control of Ilirija d.d. will provide medical care and all necessary coordination as soon as possible.

16. Who to contact in case of suspicion of infectious disease or food intoxication?
In case you notice the appearance of symptoms such as (fever, vomiting, diarrhoea, etc.) or you have any questions or concerns, please stay in your room and call the reception or directly our health control service which is at your disposal 24 hours a day:

Ivana Benčić, san.ing.
Head of Health Control and Environmental Protection
mail: ivanab@ilirijabiograd.com
GSM: +385 98 314 272

Marina Čirjak, mag. ing. techn. aliment.
Head of Quality Assurance and Food and Beverage Control
mail: marinac@ilirijabiograd.com
GSM: +385 99 368 5450